Two stars for customer service and friendliness, but outside of that ALWAYS CHECK IF YOU CAN DO IT YOURSELF!! Attempted to charge me $2,400 for repairs to pass inspection and an oil change. Changing tire rod, rotors, air filters, and brake pads - plus switching out LED lights for basic lights. Told me I’d have to wait a few days for parts. Went to common car store. Spent less than 500$ for all parts (they had them all in stock). Store changed my lights for free (BP was charging hundreds for it). Employee laughed at the estimate of 5 hours for a tire rod change and directed me to a YouTube video of how to do it. Very easy installations and won’t take an at home mechanic 5 hours, let alone an entire shop with a plethora of tools. Going somewhere else for the updated inspection. Very sorry this happened because the shop guy seemed so nice. Maybe stereotyped me as a young girl who would just drop the cash? This goes for everywhere - check before you just accept their terms!! (P.s. it seems they will respond and list out your specific diagnostic in all caps - seems a bit aggressive. Especially because as I read the other reviews similar car issues were flagged at unreasonable cost (play in rods, brake pads “almost over limit” etc, and were passed by other places). Just some observations of the online interactions here!)
Rush, Thank you for bringing us your 2010 Honda insight for inspection. unfortunately we don't have control over a vehicle safety as state guidelines and recommendations were made due the 131k mileage and age of the vehicle as per services. We are sorry the out come of inspection did not please you however here is the list by a certified ASE Tech who is also a commonwealth certified safety inspector. "VEHICLE FAILS STATE INSPECTION FOR THE FOLLOWING: 1.DRIVERS INNER AND OUTER TIE ROD END HAVE EXCESSIVE PLAY. 2.BOTH REAR SIDE MARKER LIGHTS ARE OUT. 3.BOTH FRONT SIDE MARKER LIGHTS ARE OUT. 4.HIGH BEAM HEADLIGHTS ARE UNAUTHORIZED (LED). 5.LOW BEAM HEADLIGHTS ARE UNAUTHORIZED (LED). MAINTENANCE CONCERNS NOTED DURING MAINTENANCE CHECK SINCE. ENGINE AND CABIN AIR FILTERS ARE DIRTY, FRONT BRAKE PADS ARE WORN TO THE MINIMUM SAFE LIMITS. WE RECOMMEND REPLACING FRONT BRAKE PADS AND ROTORS." Let us know if had hand over a different repairs.
- NAPA BP - Holland Road