Virginia Beach Auto Repair

I brought my SUV for the state inspection to this business on Tuesday morning. My SUV has always been maintained properly, no problems, no defects, all proper dealer inspections done on time, etc. So I brought it to them running perfectly. In the afternoon came to pick it up, it passed inspection and had an updated sticker on. But somehow it would not start after they "inspected" it. I told them that I arranged for the tow and will be taking it to official Jeep/Dodge Hall dealership to figure out what is suddenly wrong with my vehicle and I left. Returned in few hours to meet the tow truck driver at my car's location and decided to start it out of curiosity. It started normal and at that hour Napa BP already closed for the day. I took it to Auto zone to check battery, alternator, etc. It passed all the tests and battery health was good. Long story short, I believe nothing was wrong with my Jeep to begin with but something might've been tweaked in it so it won't start and I will go back Napa BP looking for their car repair services. Once they realized I am not utilizing their services for it and about to take it to official dealership that might figure out what has been tweaked they put it back within those few hours that I waited at home for the tow truck. Needless to say, next year both of my vehicles aren't going to this place for the inspection, I will take them to the official Hall dealership for state inspections. Find a different place if you don't want to have a strange experience like mine.

Everything is done very quickly and efficiently, very pleasant attitude to clients. I liked everything, the price is pleasant.

It was a wonderful experience. Both gentlemen were professional and quite knowledgeable. I knew my car was in great hands with the staff at the location.

Eric was very transparent in all transactions. I am glad that they gave me a list of things that need to be done prior to the next inspection. I think that it will help quite a bit in budgeting for the car expenses. All in all we had a very pleasant experience . This was our first time using this shop.

Adrean & team are first class. Great service, great experience and very patient. Thanks again!

Great service as always.

The gentleman, I cannot remember his name, who was at the front desk was kind enough to make sure that my car was completed before a lunch break was taken; it was very considerate of him and most appreciated!

My son brought his car here for an oil change (his first). They up-charged him and he ended up paying an exorbitant amount.

Clean, prompt, courteous. I recommend NAPA to all my friends.