They are a pretty good bunch of guys. The staff is very knowledgeable. The location is very visible and located right on Dam Neck Rd near Holland Rd. I've been taking my cars there since they opened a few years ago. They are accurate when they tell you when you're car will be ready and they are very good at notifying you with updates. When the estimates were a little too high for my budget, they worked to help find cheaper parts or alternate solutions. Sometimes you'll have to press them for that information though. The staff has showed great patience and willingness to help even when I had a million questions to try to figure out if I could postpone some repairs or try to do them myself. They have been very instrumental in a few of my DIY projects and were very open and honest about sharing their expertise. I think that's the biggest reason why I have come to trust them. Oh yeah, their waiting area is big and quite nice. There's free coffee, tv, and wifi too. I don't like having my cars in for repairs but this is a pretty good place to go. UPDATE: As of 2019, they have downsized the building and services. They moved next door and no longer do full service repairs, just oil changes and I think inspections. What a bummer! I used drop off and walk home. UPDATE: As of 2021, they have secured a good group of mechanics and offer more services. I have been there 3 times in the past year to get new tires, engine coils replaced, oil changes, and other general repairs. The guy that makes all the phone calls, Eric, is great in person and on the phone. He has one of those radio announcer voices too. They have been timely, efficient, and communicative every time I went. I love being able to drop off vehicles and walk home within 15 minutes.