After turning my truck in for a 100,000 mile check up on a Saturday, I got the truck back in non-working order. Oil Light on - Check engine light on, basically the engine was wrecked. I will never go there again, even for a state inspection. I would never recommend d them for anything.
Mr. Koegle, Sorry for the situation you had. Upon checking with the Tech, you came in with engine noise and wanted to perform 100k tune up which is he performed first and later diagnosed that you have broken, loose stretched chain and bad oil pump which needs to be fixed as well. And you approved to do the work. The Tech even stayed late Saturday until 9 PM to complete work on your vehicle due to the number of calls the Garage receiving from you and so you can drive to DC. The Tech even waived his 14 hours Labor time ($1,259.30) due to late delivery of your vehicle when you came to pickup vehicle . We tried every effort to accommodate you and the situation. We informed you that we have shortage of Tech. Please call the Garage if this does not sound right to you. Or let us know what else we can do to have a Happy Customer again. Management
- NAPA BP - Holland Road